Requesting And Tracking Support with ABBYY

In my experience the best way to raise and correspond on a helpdesk ticket with ABBYY is thought their Zendesk Helpcentre.

The help centre is available at [https://support.abbyy.com/hc/en-us](https://support.abbyy.com/hc/en-us)

On first use you will need to create a profile for yourself. Having done this you can log in and access articles and raise tickets. When raising a ticket use the "Submit a request" button.

On the new request you can select the product. Normally "Flexicapture". Once selected you will see a number of fields to be completed. The first is the subject which upon entry search the knowledgebase articles.

This will often provide useful information and should not be ignored.

Work through all fields providing the information requested and in particular provide a detailed description accompanied with screenshots, project exports and sample documents (if possible) via the file upload option.

Having submitted the ticket you can track its progress and that of all other tickets via h "My Activities" option.