Error 1722 seen during ABBYY FlexiCapture stations installation
Symptoms
The 1722 error message is a general installer error message that states that a system level failure has occurred.
Cause
The detailed cause is hard to know without specific details but common causes are:
- Antivirus blocks part of the installer
- User Account Control [UAC] may be blocking installation
- The installer itself is corrupted
- A require Windows component, e.g. VC runtime, is not installed
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Specifically in the case of installing ABBYY FlexiCapture Server components](https://support.abbyy.com/hc/en-us/articles/10539857038227-Error-1722-An-error-occurred-with-this-Windows-Installer-package-Action-Launch-FlexiBrSvc-exe-PerformanceCounter-64-location-C-Program-Files-ABBYY-FlexiCapture-12-Servers-FlexiBrSvc-exe), the performance counter may be corrupt
Resolution
Suggested steps to resolve:
- Inspect the Windows event logs for further details
- Disable User Account Control [UAC] and reboot the computer before attempting installation again
- Temporarily disable antivirus controls
- Ensure that the installer is copied to the local PC if being run from a network; try dowloading a 'fresh' copy of the installer if this impacts more than one computer Remember to reinstate any protection which you disabled during installation.
If the application (e.g. ABBYY FlexiCapture Server components) need to add performance counters during the installation then there may be corruption of the Windows Performance Counters.
From an elevated [Run as Administrator] command prompt: cd %windir%\syswow64 lodctr /R