Mail Attachment Downloader [MAD] proxy settings
Symptoms
Mail Attachment Downloader [MAD] may not be able to communicate with the internet in order to validate the licence or to download emails from external servers.
Cause
There may be a complete block on internet activity for the host machine but, more than likely, MAD has been installed to a machine where one of the following is true.
- The mail server settings (host, port, TLS and protocol) are not correct
- The program cannot connect to the host, port possibly due to a firewall or some other block when connecting to that host/port
- Your internet connection may be down
Resolution
-
[
First check the issue is not due to TLS 1.2 connectivity](https://gearmage.uservoice.com/knowledgebase/articles/1866040-license-check-failed-connectivity-issues-due-to) -
[
Check the MAD connection settings](https://gearmage.com/maildownloader_howto.html#settings) (server name, credentials) first. -
Check proxy settings
Proxy Settings
You may be behind a proxy preventing direct connection with gearmage.com on ports 80 and 443.
In the following **`TWO **files in the Program Files Gearmage program / installation directory,
MailAttachmentDownloader.exe.config AND MailAttachmentDownloaderService.exe.config
You can try to change the proxy line here:
\${NL} \${NL}
to
or